Last updated: 28 August 2026
We want our software to be a good purchase. This policy explains when and how a refund can be requested.
Where a free or demo version is available, the software can be tried before purchase to confirm that it works on the target system.
As a voluntary guarantee for all customers worldwide: if the software does not work, a full refund can be requested within 14 days of purchase — no complicated questions.
Apart from this guarantee and any mandatory rights under applicable local law, purchases of digital products are otherwise final once the licence has been delivered.
Email kontakt@EWITSolutions.com from the address used at checkout, quoting the order number from the Lemon Squeezy receipt. Refunds are processed by Lemon Squeezy, our Merchant of Record, to the original payment method.
The purchase and the supply of the licence are handled by our Merchant of Record, Lemon Squeezy. Where a statutory right of withdrawal or cancellation applies — for example, for consumers in the EU and the UK — it lapses for digital content once supply has begun with prior express consent and the acknowledgement that this right is thereby lost; that consent is obtained at the Lemon Squeezy checkout before the licence is delivered.
Regardless of place of residence, any mandatory consumer-protection rights under applicable local law remain unaffected, and our voluntary 14-day money-back guarantee above is available to all customers worldwide.
We may decline refunds in cases of evident abuse, such as repeated purchase-and-refund cycles or licence-key sharing.
These exceptions concern only our voluntary money-back guarantee; a statutory right of withdrawal, where applicable, remains unaffected.
EAST-WEST IT Solutions, kontakt@EWITSolutions.com.